Hard Disk Lock Problems

PROBLEM:

When the Pathloss program is started the following Message appears "Hard Disk Lock Re-Initialization Required", followed by a prompt to place the Setup Disk in Drive X.

CAUSE:

This problem usually appears after a defragmentation program has been run on the hard disk where the Pathloss program has been installed.

SOLUTION:

Run the Setup program and select "INSTALL" followed by "RESET HARD DISK LOCK", the program will ask you to verify the Pathloss directory. When finished the Pathloss program will run normally. If the program returns with the message "HARD DISK LOCK NOT VALID" you must regenerate the Hard Disk Lock and reinstall the Pathloss program. If you have problems running the Setup program click here.

PROBLEM:

The Hard Disk Lock has been lost.

CAUSE:

This can be caused by a number of things including a drive failure or moving the program to another drive.

SOLUTION:

In the event that a hard disk lock is inadvertently lost, a password can be supplied to reactivate this feature. There are several levels of passwords. When you run the Setup program, The required level is shown at the bottom of the screen (Hard Disk Lock Installed (Level 3). Send the Setup disk serial number and the lock level to CTE with a description of the failure and a password will be supplied to reactivate the hard disk lock.

Start the Setup program using the following command line:

When the installation program starts you will be prompted to enter the password. Note that the password is case sensitive. All alpha characters must be capitals. Once the password has been entered, you must completely reinstall the program to regenerate hard disk lock. Note that the passwords are valid for one installation only. If your Setup program does not display a Level number or does not prompt you to enter a password when started as above, then you must update your program.

If you have problems running the Setup program click here.

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